It was our first time ever customizing a sofa, so we really did not know what were were doing. Eddy was a BIG help, he was great, he is always willing to help, easy to talk to and very patient! We had tons of questions and went through tons of options. He was always calm & collected and did not rush us or push us to make a decision. We are very grateful for that! Eddy is a great asset to the team there, can’t thank him enough.